Application · ready to adapt
CSAT & Support Insights
Measure support quality — and understand why.
The problem
Without measurement, support quality is opinion, and recurring problems stay hidden.
What it is
Satisfaction surveys after each case, sentiment analysis and dashboards for volumes, response times and recurring topics.
Main features
06 core capabilities, already built.
- 01CSAT surveys
Automatic satisfaction surveys after resolved cases.
- 02Trends
Satisfaction, volumes and resolution times over time.
- 03Topic analysis
AI clustering of what customers contact you about.
- 04Agent & team views
Performance per team and agent, used for coaching.
- 05AI resolution rate
How much the AI agents resolve on their own.
- 06Reports
Scheduled reports to leadership.
Value for your business
See where support creates value — and where knowledge is missing.
- Support quality that can be followed up
- Root causes found and fixed
- Clear proof of AI value
Built, not promised
This is production software that already exists — data model, permissions, workflows, interface and integrations. We adapt fields, flows, terminology and brand to your company, so you are up and running in days, not months.
Cost
Paid once when the application goes live. It does not change your monthly price.
From €90, one-time. Ready-built application with your brand and basic settings.
Unique fields, integrations or tailored logic are quoted as a fixed price per application, agreed before work starts.