Application · ready to adapt
Customer Support Portal
A logged-in portal where your customers follow their own cases.
The problem
Customers email to ask about status, and staff spend time answering 'any news?'.
What it is
Customers log in to raise cases, follow progress, add information and find relevant help articles before they ask.
Main features
06 core capabilities, already built.
- 01Customer login
Secure access per customer organisation and user.
- 02Case overview
Open and closed cases with status and history.
- 03New requests
Structured forms that create correctly categorised cases.
- 04Knowledge in context
Relevant articles suggested before a case is created.
- 05Documents & agreements
Shared files and agreements per customer.
- 06Your brand
Your logo, colours and domain.
Value for your business
Fewer status calls and a more professional customer experience.
- Fewer status questions
- A more professional customer experience
- Better structured incoming requests
Built, not promised
This is production software that already exists — data model, permissions, workflows, interface and integrations. We adapt fields, flows, terminology and brand to your company, so you are up and running in days, not months.
Cost
Paid once when the application goes live. It does not change your monthly price.
From €90, one-time. Ready-built application with your brand and basic settings.
Unique fields, integrations or tailored logic are quoted as a fixed price per application, agreed before work starts.