Application · ready to adapt
Support Ticketing
A full case management system for customer support.
Example workspace · adapted to each customer
SLA operations queue
Northstar Group · Live workspace data
The problem
Support handled in shared inboxes loses cases, misses SLAs and gives no overview.
What it is
Inbound email and forms become cases with priority, SLA timers, ownership, internal notes, automatic categorisation and escalation rules.
Main features
06 core capabilities, already built.
- 01Inbound channels
Email, forms, chat and voice become cases in one queue.
- 02AI triage
Automatic categorisation, priority and suggested answers.
- 03SLA tracking
Response and resolution targets with warnings and escalation.
- 04Queues & assignment
Teams, skills-based routing and workload balancing.
- 05Macros & templates
Reusable replies grounded in your knowledge base.
- 06Internal notes & links
Collaborate on cases and link them to customers, assets and work orders.
Value for your business
Nothing gets lost, and response times become measurable.
- No case falls between the chairs
- SLA compliance you can show
- Faster resolution with AI-suggested answers
Built, not promised
This is production software that already exists — data model, permissions, workflows, interface and integrations. We adapt fields, flows, terminology and brand to your company, so you are up and running in days, not months.
Cost
Paid once when the application goes live. It does not change your monthly price.
From €90, one-time. Ready-built application with your brand and basic settings.
Unique fields, integrations or tailored logic are quoted as a fixed price per application, agreed before work starts.